Service Policies & Terms

These policies keep things clear, safe, and respectful for both you and Dustless Living. They apply to all home, rental, and light commercial bookings in our service area.

Applies to all Dustless Living bookings Hamilton • Burlington • Waterdown • Stoney Creek • Ancaster Last updated: November 2025

Service Policies

How we care for your home during each visit.

We clean surfaces that are accessible and safe to reach with a standard step stool. We do not use your ladders or climb on counters/furniture.
We focus on light tidying + detailed cleaning. Heavy decluttering, organizing, or trash removal beyond regular household waste may require a separate quote.
We do not move large or fragile furniture (e.g., full dressers, large TVs, aquariums, bunk beds). We clean around and under items we can safely slide.
Biohazards (mold infestations, bodily fluids, pests, strong nicotine, animal waste) are not included and must be disclosed in advance. We may pause or refuse a clean if conditions are unsafe.
Access areas must be reasonably clear of belongings so we can safely mop, vacuum, and wipe surfaces.
To avoid cross-home contamination, please have your own vacuum and mop available. We’ll use your tools for all floor care and bring the remainder of the supplies.

Payment & Deposits

Calm, upfront pricing with no awkward surprise fees.

Payment is due same day after the clean is completed, unless otherwise agreed in writing.
We currently accept e-transfer and cash. Online card payments are processed securely via Stripe for deposits and shop orders.
Some bookings (deep cleans, move-ins/move-outs, first-time visits, or long travel) require a non-refundable deposit which is fully applied toward your final invoice.
Quotes are estimates based on the information you provide. If the condition or size is significantly different on arrival, we will discuss options before continuing.
If additional hours or add-ons are requested the day of the clean, the updated amount will be confirmed with you before we proceed.

Rescheduling, Cancellation & Lockouts

Life happens — we just ask for clear communication.

You may reschedule or cancel up to 48 hours before your appointment at no charge.
Changes made with less than 48 hours’ notice may result in a late-cancellation fee of up to 50% of the expected visit total, depending on the time reserved.
If we arrive and cannot gain access (no answer, keys/code not provided, unsafe conditions), this is considered a lockout and may be charged as a late cancellation.
In the rare event Dustless Living must reschedule (illness, weather, emergencies), we will offer the soonest available alternative and your deposit will be moved to the new date.

Damage, Breakage & Access

We treat your home like our own — with care and transparency.

Please let us know about existing damage (loose tiles, unstable shelves, peeling paint, cracked glass, delicate decor) before we start.
We avoid cleaning inside cabinets/closets unless requested or included in your service plan. If you would like these areas cleaned, they should be emptied in advance.
If accidental damage occurs, we will notify you immediately and work with you on a fair resolution, up to the value of the item or repair and in line with any insurance coverage.
Dustless Living is not responsible for wear-and-tear issues that surface during normal cleaning (e.g., loose grout crumbling, pre-existing stains that do not lift).
For security, please provide one clear method of access: being home, a lockbox, or a door code shared privately.

Eco Product Disclosure & Safety

Gentle on your home, firmer on grease and grime.

We primarily use low-tox, plant-leaning cleaners that are safe for typical homes with pets and children when used as directed.
Some tasks (heavy grease, mineral buildup, grout, ovens) occasionally require stronger spot-treatments. We use these carefully, ventilate when needed, and rinse surfaces afterward.
If you have allergies, asthma, or sensitivities to specific ingredients or scents, please notify us in advance so we can adjust products or use fragrance-free options where possible.
You may request we use your own products. In that case, Dustless Living is not responsible for results or any adverse reactions to those products.
Our handmade eco products are not intended for ingestion. Keep them out of reach of children and pets at all times.

Privacy & Data

Quiet, respectful service — both in your home and online.

Information you share (name, contact details, address, service notes, photos) is used only to provide and improve your cleaning services.
Booking details may be stored in secure systems such as Firebase, Stripe, and Google Calendar for scheduling and payment processing.
We never sell your personal information. We may occasionally send gentle updates or promotions; you can opt out at any time.
Photos of your space are used only for quoting, planning, and documenting work unless you give explicit permission for marketing “before & after” use.

Service Areas & Travel Fees

Centered in Hamilton, with calm support to nearby cities.

Our primary service area includes Hamilton, Burlington, Waterdown, Stoney Creek, and Ancaster.
A small travel fee may apply for locations that require longer transit or parking costs. This will be discussed up front during quoting.
Parking should be available within a reasonable distance of your home or building. Paid parking fees may be added to your invoice when applicable.
We currently operate mainly on weekdays with limited evenings/weekends. Weekend or rush requests may carry a small premium.

Employees, Contractors & Future Team

Growing into a calm, respectful cleaning company.

Dustless Living is currently owner-operated with trusted helpers as needed. As we grow, cleaners will be carefully screened and trained to match our standards.
All team members are expected to follow safety guidelines, respect your home, and keep all client information confidential.
Where required, we will maintain appropriate business insurance and worker protection coverage (such as WSIB or similar).
If you ever feel uncomfortable with a situation or team member, please contact us directly so we can review and respond quickly.

Questions or special situations?

If your home, health, or schedule needs don’t fit neatly into these policies, please reach out. Dustless Living was built to be flexible and human — we’ll do our best to find a respectful, realistic solution that works for both of us.

These policies are meant for clarity and may evolve as the business grows into a registered company and future team. They are not formal legal advice. For anything urgent, please contact us directly.

Service Policies & Terms