Sanitization-first cleaning
without harsh chemicals

These terms apply to all Dustless Living services and bookings for residential and commercial cleaning in Hamilton and Burlington, Ontario.

1) Service Scope

• Services include residential and commercial cleaning.
• What is included depends on the selected package, add-ons, and what is listed in the booking confirmation.
• Exclusions include mold remediation, pest removal, biohazards, hoarding or extreme unsanitary conditions, construction or renovation debris unless explicitly agreed, and lifting or moving heavy furniture over 25 lb (11 kg) unless arranged in advance.

2) Access & Safety

• Clients must provide safe access, entry instructions, and parking information if needed.
• Pets must be secured, walkways cleared, and utilities (water and electricity) working.
• We may refuse or stop service if unsafe conditions exist, including aggressive pets, hazardous materials, severe clutter, or strong smoke or fumes.

3) Before/After Photos & Documentation

• We may take before-and-after photos for quality checks, training, and dispute resolution.
• We avoid personal or identifying items as much as possible.
• Photos are not used for marketing unless you give clear permission.

Before & After Photos and Video Documentation

• Dustless Living may take before photos, after photos, and short video clips during cleaning.
• Documentation is limited to quality assurance, training, and dispute resolution.
• We do not intentionally capture faces, personal photos, mail, documents, or identifying items.
• Media is not used publicly or for marketing without separate written consent.
• You may request that documentation not be used for promotional purposes at any time.
• Media is stored securely and kept for 30 to 90 days unless needed for an active dispute.
• Booking and agreement to these terms constitutes consent for documentation only.

4) Pre-existing Damage

• We are not responsible for pre-existing damage, normal wear and tear, improper installation, or delicate or unstable items and surfaces.
• Please point out fragile or sensitive areas before the clean.

5) Breakage & Damage Limits

• If we cause accidental damage, we will notify the client as soon as possible.
• Our liability is limited to the cost to repair or replace the damaged item, or the amount paid for that cleaning visit, whichever is lower.
• We are not liable for indirect or consequential losses, including lost income or downtime.

6) Results / No Guarantee on Permanent Stains

• Some stains, buildup, discoloration, scratches, rust, and etching may be permanent.
• We do not guarantee full removal of permanent stains or restoration outcomes.

7) Client-Provided Products

• If a client requests use of their products or equipment, we are not responsible for damage caused by those items or incorrect product and surface compatibility.

8) Scheduling, Cancellations, and Deposits

• Appointment windows and arrival times may vary.
• A small deposit may be required to reserve your time. Deposits apply to your final invoice.
• Reschedule/cancel with 48 hours’ notice: full deposit refund.
• Less than 48 hours: deposit is kept to cover reserved time.

Deposits, Cancellations, and Rescheduling

• A small deposit may be required to reserve your time. Deposits apply to your final invoice.
• Reschedule/cancel with 48 hours’ notice: full deposit refund.
• Less than 48 hours: deposit is kept to cover reserved time.

9) Pricing & Quotes

• Quotes are based on the information provided, including photos or videos if supplied.
• If the actual condition is significantly different, price or time may change.
• If no photos or videos are provided, we may require a quick 5 to 10 minute in-person visit before confirming the final quote.

10) Payment

• Deposits are paid by e-transfer to reserve your time.
• The remaining balance is invoiced after service with online payment options, including debit and credit.
• Recurring clients can opt into recurring invoicing or auto-pay.
• Late payment may pause future bookings until the balance is paid.

11) Right to Refuse Service

• We may refuse service for unsafe, abusive, or discriminatory behavior, or for conditions outside our scope.

12) Force Majeure

• We are not responsible for delays or cancellations due to events beyond our control, including severe weather, power outages, and emergencies.

13) Contact

For questions about these terms, contact Dustless Living via the Contact page.